The best way to know the self is feeling oneself at the moments of reckoning. The feeling of being alone, just with your senses, may lead you to think more consciously. More and more of such moments may sensitize ‘you towards you’, towards others. We become regular with introspection and retrospection. We get ‘the’ gradual connect to the higher self we may name Spirituality or God or just a Humane Conscious. We tend to get a rhythm again in life. We need to learn the art of being lonely in crowd while being part of the crowd. A multitude of loneliness in mosaic of relations! One needs to feel it severally, with conscience, before making it a way of life. One needs to live several such lonely moments. One needs to live severallyalone.

Sunday 29 May 2016

EXPECTED AMAZON RESPONSE ON "WOULD AMAZON SUBSCRIBE TO THIS ON ‘SUBSCRIBE AND SAVE’?"

While writing my longish mail on Amazon's 'Subscribe and Save' category and tweeting it to Amazon, Amazon India and Jeff Bezos Twitter handles, I had not expected a prompt reply. 

It was based on my previous experiences. I have done this exercise with many companies - on this or that issue related to them. 

So far, my best experience has been with Dell India - its customer services team and its social media extensions. 

And about my worst -well, there are many and picking a particular one is difficult. But if I am asked to pick one -I would say Eureka Forbes.

After consistently following multiple times, through phone and Facebook extensions, I was forced to hang up but the Eureka Forbes folks refused to buzz from their eternal slumber. Apart from many product and service related issues, I was not sent even my receipt that I was promised after making online purchase for an Aquaguard Enhance water purifier (along with a freebie, that, too, never came).  

Though a response from Amazon India over phone line has been efficient so far, its Facebook version was dull, and on the line seen so far, with so many companies.

I posted my write-up on the issue I am facing on Amazon India's Facebook page. Obviously, it was the headline followed by the link of the write-up. Soon, a message popped up, a reply from some guy entrusted to monitor Amazon India's Facebook page. On expected, and worn-out line, the person told me that 'I needed to be specific' in what I wanted to say.

Well, what can I say on this!

We folks spend a great deal of time writing about issues we face and we expect that the concerned organization would at least take the pain to read them.

I don't know if that happened.

Because there was no further reply from any Amazon staff after I wrote back requesting that the person should open the link attached - where I had written 'very specifically' about the problem I was facing.

And it was when it was not an outright criticism - but a suggestion conveying a potential problem that may see more of it in the days ahead.


And on Twitter?

Here again, I tagged Twitter IDs of Jeff Bezos, Amazon, Amazon India and Amazon Help along with my write-up's link.

But no response has come so far  and its almost 24 hours now.


Yes it was a weekend and there might be slippages but it looks quite awkward given the fact that there would be dedicated social media teams, even for Jeff Bezos' personal Twitter handle.

I hope there is still time given Amazon India's track record and given the fact that E-commerce or online retail cannot dominate a business scene if it is not customer friendly.

I do this exercises randomly to get some handy information about how companies are treating their customers - about their marketing communication and public interface practices in the B2C environment of E-commerce that is slated to grow manifold.

Most of the companies and their honchos fail here, some miserably. 

©/IPR: Santosh Chaubey - http://severallyalone.blogspot.com/